SHIPPING AND RETURNS

We ship world wide.
Jewellery is made to order in our Melbourne studio. Please allow two weeks for items to be made and shipped. 
Postel provide free shipping for orders above $400 AUD.
 
As products from Postel are made to order we only exchange a select few items. We do not accept exchanges for rings or any piece that has a gemstone. Some select earrings can be exchanged if you return purchased items within 5 days of receiving. Please contact us at info@goingpostel.com to discuss options. 
 
 Return shipping expenses, and extra re-shipping charge must be paid for by customer. The goods are your responsibility until they reach the Postel office. 
 
Send email to info@goingpostel.com to arrange exchange.
 
Exchange items must be unworn and in original packaging.
 
Please choose carefully as we do not refund for change of mind, or wrong size ordered.
 
*Any sale items are final sale, strictly no return or exchange.
*Any Import duties are the responsibility of the receiver.
 
 If your Item is returned to us by the postal service because of wrong address or unclaimed item, we will send it out again, but we will have to charge shipping again.
 
Thank you.